IT Support and Managed Service Provider
Selarom helped us with our networks and explained how it works. They were easy to reach and punctual to respond to our needs. Selarom has helped us become HIPAA compliant. They continue to help us here at Designated Exceptional Services for Independence as a Community Base Organization.
“The health care industry is in a constant state of change and the role of third-party administrators (TPAs) continues to expand. As such, we must find ways to address processing inefficiencies and increase customer satisfaction levels. We were skeptical to work with Selarom as they were the new kids on the block however their team proved that we made the best choice. They always went above and beyond to make things happen.
Their work on creating interactive portals for our client websites has made a significant difference to our business. It made it possible for our members and providers to have access 24/7 to services such as eligibility and claims status. Not only did they make sure that our systems and network were performing to maximum capacity, but they supported our portals, implemented an OCR process, client billing system and an Interactive Voice Response (IVR) system. Selarom clearly put a lot of thought and expertise into designing our systems making them not only robust but user friendly.
We didn’t know where to begin but with Selarom’s innovative thinking we were able to become competitive in no time. The best part was that we could completely trust their team to do professional work and make us look great with our clients bringing our new businesses great results.”